AdNaira Advertiser Online Terms of Service
These AdNaira Advertising Programme Terms (“Terms”) are entered into by Adnaira Limited (registered number: 1617435) with its registered office located at No 3, Ajele Street, 5th floor St. Peter's House Marina Lagos with Adnaira.ng as it's Product. (“Adnaira.ng”) and the entity executing these Terms or that accepts these Terms electronically (“Customer”). These Terms govern Customer’s participation in AdNaira’s advertising programmes and services (i) that are accessible through the account(s) given to Customer in connection with these Terms or (ii) that incorporate by reference these Terms (collectively, “Programmes”). Please read these Terms carefully. In consideration of the foregoing, the parties agree as follows:
Customer authorises AdNaira and any entity that directly or indirectly controls, is controlled by, or is under common control with, AdNaira from time to time (“Affiliates”) to place Customer’s advertising materials, feed data and technology (collectively, “Ads” or “Creative”) on any content or property (each a “Property”) provided by AdNaira or its Affiliates on behalf of AdNaira or, as applicable, a third party (“Partner”). Customer is solely responsible for all: (i) Ads, (ii) Ad trafficking or targeting decisions (e.g., keywords) (“Targets”), (iii) destinations to which Ads direct viewers (e.g., landing pages, mobile applications) along with the related URLs, waypoints and redirects (“Destinations”), and (iv) services and products advertised on Destinations (collectively, “Services”). The Programme is an advertising platform on which Customer authorises AdNaira and its Affiliates to use automated tools to format Ads. In these Terms an “Advertiser” is an entity whose Ads (whether created by itself or by a third party on its behalf) are placed by Customer through a Programme. If Customer is using a Programme on its own behalf to advertise and not on behalf of an Advertiser, for that use Customer will be deemed to be both Customer and Advertiser. AdNaira and its Affiliates may also make available to Customer certain optional Programme features to assist Customer with the selection or generation of Targets, Ads or Destinations. Customer is not required to authorise use of these optional features and, as applicable, may opt-in to or opt-out of usage of these features. However, if Customer uses these features then Customer will be solely responsible for the Targets, Ads and Destinations. AdNaira or Partners may reject or remove a specific Ad, Target or Destination at any time for any or no reason. AdNaira and its Affiliates may modify or cancel Programmes at any time. Customer acknowledges that AdNaira or its Affiliates may participate in Programme auctions in support of its own services and products. Some Programme features are identified as “Beta” or as otherwise unsupported or confidential (collectively, “Beta Features”). Customer may not disclose any information from Beta Features or the terms or existence of any non-public Beta Features.
3. Ad Serving
(a) Customer will not provide Ads that contain or connect to malware, spyware, unwanted software or any other malicious code or knowingly breach or circumvent any Programme security measure. (b) Customer may utilise an Ad server solely for serving or tracking Ads under Programmes that permit third-party Ad serving and only if the Ad server has been authorised by AdNaira to participate in the Programme. AdNaira will implement Customer’s Ad server tags so that they are materially functional. (c) For online display Ad impressions billed on a cost-per-thousand impressions (CPM) or cost-per-thousand viewable impressions (vCPM) basis (“Display Ads”), if AdNaira’s applicable impression count (“IC”) for a Programme is higher than Customer’s third-party Ad server (“3PAS”) IC by more than 10% over the invoice period, Customer will facilitate reconciliation efforts between AdNaira and 3PAS. If this discrepancy is not resolved, Customer’s sole remedy is to make a claim within 60 days after the invoice date (“Claim Period”). If AdNaira determines that the claim is valid, then AdNaira will issue to Customer advertising credits equal to (90% of AdNaira’s IC minus 3PAS’s IC), multiplied by AdNaira’s reported campaign average CPM or vCPM, as applicable, over the invoice period. Any advertising credits issued must be used by Customer within 60 days of issuance (“Use-By Date”) and AdNaira may suspend Customer’s permission to utilise that 3PAS provider and may suspend or void the effectiveness of the discrepancy-resolution provisions of this Clause for that 3PAS provider. Metrics from 3PAS whose Ad server tags are provided to AdNaira will be used in the foregoing discrepancy-resolution calculations. AdNaira may require that discrepancy records be provided directly by 3PAS to AdNaira. Customer will not be credited for discrepancies caused by 3PAS’s inability to serve Ads.
Customer authorises AdNaira and its Affiliates to periodically conduct tests that may affect Customer’s Use of Programmes, including Ad formatting, Targets, Destinations, quality, ranking, performance, pricing, and auction-time bid adjustments. To ensure the timeliness and validity of test results, Customer authorises AdNaira to conduct such tests without notice or compensation to Customer.
5. Ad Cancellation
Unless a Policy, the Programme user interface, or an agreement referencing these Terms (an “IO”) provides otherwise, either party may cancel any Ad at any time before the earlier of Ad auction or placement, but if Customer cancels an Ad after a commitment date provided by AdNaira (e.g., a reservation-based campaign), then Customer is responsible for any cancellation fees communicated by AdNaira to Customer, and the Ad may still be published. Cancelled Ads will generally cease serving within 8 business hours or as described in a Policy or IO, and Customer remains obligated to pay all charges resulting from served Ads (e.g., fees based on conversion). Customer must effect cancellation of Ads (i) online through Customer’s account, if the functionality is available, (ii) if this functionality is not available, with notice to AdNaira via email to Customer’s account representative or (iii) if this functionality is not available and Customer does not have an account representative, with notice to AdNaira via email to email@example.com. Customer will not be relieved of any payment obligations for Ads not submitted or submitted by Customer after the due date provided by AdNaira. AdNaira will not be bound by a Customer-provided insertion order or other Customer-provided terms and conditions.
6. Warranty, Rights and Obligations
Each party warrants to the other that it will use reasonable skill and care in complying with its obligations under these Terms. Customer warrants that (a) Customer holds, and grants AdNaira, its Affiliates and Partners, the rights in Ads, Destinations, and Targets for AdNaira, its Affiliates and Partners to operate the Programmes (including, in the case of feed data, after Customer ceases to use the Programmes), (b) all information and authorizations provided by or on behalf of Customer are complete, correct and current, and (c) Use, the Services or Destinations will not: (i) violate or encourage violation of any law or applicable regulation or code of practice (including the CAP Code in the UK and any equivalent advertising standards code of practice in any other jurisdiction); or (ii) infringe any intellectual property rights of any third party and or contain any material which may be harmful, abusive, obscene, threatening or defamatory. Customer authorises AdNaira and its Affiliates to automate retrieval and analysis of, and create test credentials to access, Destinations for the purposes of the Programmes. By providing any mobile or other telephone number to AdNaira in connection with the Programmes, Customer acknowledges that AdNaira, its Affiliates and their agents may call and send text messages (for which standard message and data rates may apply) to the provided telephone numbers, including by an automatic telephone dialing system, for purposes of the Programmes. However, AdNaira will not rely on this permission to initiate autodialed calls or text messages for marketing purposes. Customer further authorises AdNaira, its Affiliates and their agents to send electronic mail to Customer for purposes of the Programmes. Customer will provide Advertiser with reporting data, not less than once a month, that discloses absolute monies spent on AdNaira and performance (at a minimum: cost, clicks and impressions of users on the account of that Advertiser) in a reasonably prominent location. AdNaira may, upon request of an Advertiser, share Advertiser-specific information with Advertiser and Publisher.
For reservation-based Display Ads, AdNaira will deliver any agreed-upon aggregate number of Display Ads by the end of the campaign, provided that if AdNaira fails to do so, then Customer’s sole remedy is to make a claim during the Claim Period. If AdNaira confirms the accuracy of the claim, then AdNaira will not charge Customer for the undelivered Display Ads or, if Customer has already paid, at AdNaira’s reasonable discretion, AdNaira will provide for (i) advertising credits, which must be used by the Use-By Date, (ii) placement of the Display Ads in a position AdNaira deems comparable within 60 days of AdNaira’s confirmation of the accuracy of the claim or (iii) an extension of the term of the campaign. AdNaira cannot assure that any auction-based Ads will be delivered and therefore make-goods do not apply to auction-based Ads.
Customer will pay all charges incurred in connection with a Programme, using a payment method approved by AdNaira for that Customer (as modified from time to time), within a commercially reasonable time period specified by AdNaira (e.g., in the Programme user interface or IO). If payment is not made when due, AdNaira may charge interest at the rate of 2% per annum above the prevailing base rate of Zenith Bank PLC from the due date until the date of actual payment, whether before or after judgment. Charges are exclusive of taxes. Customer will pay (i) all taxes and other government charges and (ii) reasonable expenses together with legal and other professional fees AdNaira incurs in collecting late payments that are not disputed in good faith. Charges are based on the billing criteria under the applicable Programme (e.g., based on clicks, impressions or conversions). Any portion of a charge not disputed in good faith must be paid in full. No party may offset any payment due under these Terms against any other payment to be made under these Terms. AdNaira may, in its sole discretion, extend, revise or revoke credit at any time. AdNaira is not obligated to deliver any Ads in excess of any credit limit. If AdNaira delivers Ads but does not deliver those Ads to the selected Targets or Destinations, then Customer’s sole remedy for AdNaira’s failure to deliver those Ads to the selected Targets or Destinations is to make a claim for advertising credits within the Claim Period, after which AdNaira will issue the credits following claim validation which must be used by the Use-By Date. Customer understands that third parties may generate impressions or clicks on Customer’s Ads for prohibited or improper purposes and that if that happens, Customer’s sole remedy is to make a claim for advertising credits within the Claim Period, after which AdNaira will issue the credits following claim validation which must be used by the Use-By Date. TO THE FULLEST EXTENT PERMITTED BY LAW, (A) CUSTOMER WAIVES ALL CLAIMS RELATING TO ANY PROGRAMME CHARGES UNLESS A CLAIM IS MADE WITHIN THE CLAIM PERIOD AND (B) THE ISSUANCE OF ADVERTISING CREDITS (IF ANY) IS AT AdNaira’S REASONABLE DISCRETION AND IF ISSUED, MUST BE USED BY THE USE-BY DATE. Customer acknowledges and agrees that any account, credit card and related billing and payment information which Customer provides to AdNaira may be shared by AdNaira with companies who work on AdNaira's behalf solely for the purpose of performing credit checks, effecting payment to AdNaira, collecting debts owed to AdNaira and/or servicing Customer's account. Adnaira will not give cash refunds once you have made payment, instead the funds will be made available in Advertisers' wallet to be used for other advert payments.
No conditions, warranties or other terms apply to any Programme or to any other goods or services supplied by AdNaira or its Affiliates under the Terms unless expressly set out in the Terms. To the fullest extent permitted by law, no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description). None of AdNaira, its Affiliates or AdNaira’s Partners makes any guarantee in connection with the Programmes or Programme results. To the fullest extent permitted by law, AdNaira makes no promise to inform Customer of defects or errors.
10. Limitation of Liability(a) Nothing in the Terms or any IO will exclude or limit either party’s liability: (i) for death or personal injury resulting from the negligence of either party or their servants, agents or employees; (ii) for fraud or fraudulent misrepresentation; (iii) under Clause 11 (Indemnification); (iv) for Customer’s breach of Clauses 3(a), 6(c), 13(d) or the last sentence of Clause 1, (v) for payment of sums properly due and owing to the other in the course of normal performance of the Terms; or (vi) for anything which cannot be excluded or limited by law. (b) Neither party shall be liable under or in connection with these Terms or any IO (whether in contract, tort, including, without limitation, negligence or otherwise) for any: (i) loss of profit; (ii) loss of anticipated savings; (iii) loss of business opportunity; (iv) loss of or corruption of data; (v) loss or damage resulting from third party claims; or (vi) indirect or consequential losses; suffered or incurred by the other party (whether or not such losses were within the contemplation of the parties at the date these Terms were accepted by Customer). (c) Subject to sub-clauses 10(a) and (b) above, each party's aggregate liability to the other arising from any given event or series of connected events under or in connection with the Terms, shall be limited to the greater of: (i) the amount paid or payable by Customer to AdNaira under the Terms in the three months immediately preceding the month in which the event (or first in a series of connected events) occurred and (ii) ₦250,000.
Customer will defend, and indemnify AdNaira, its Partners, agents, Affiliates, and licensors against all liabilities, damages, losses, costs fees (including reasonable legal fees), and expenses relating to any third-party allegation or legal proceeding to the extent arising out of or related to Ads, Targets, Destinations, Services, Use or any breach of these Terms by Customer. Partners are intended third-party beneficiaries of this Clause.
12. Changes to Terms; TerminationAdNaira may make non-material changes to these Terms at any time without notice, but AdNaira will provide advance notice of any material changes to these Terms. The modified Terms will be posted at https://adnaira.ng/advertiser-terms.html. The changes to the Terms will not apply retroactively and will become effective 7 days after posting. However, changes made for legal reasons will be effective immediately upon notice. Either party may terminate these Terms at any time immediately upon notice to the other party, but (a) campaigns not cancelled under Clause 5 and new campaigns may be run and reserved and (b) continued Programme Use is, in each case subject to AdNaira’s terms and conditions then in effect for the Programmes (available at https://adnaira.ng/advertiser-terms.html). AdNaira may suspend Customer’s ability to participate in the Programmes at any time, for example, in the event of payment issues, suspected or actual violations of the Policies or these Terms or for legal reasons. In all cases, the running of any Customer campaigns after termination is in AdNaira’s sole discretion. From time to time Customer may have advertising credits or other unclaimed funds within the AdNaira Programme account ("AdNaira Credits"). Unless used by the applicable expiration date, AdNaira Credits will expire and not be available to the Customer, according to the following schedule: (h) AdNaira Credits issued pursuant to Clauses 3 or 7 or 8 above will expire if not used by the relevant Use-By Date; (i) AdNaira Credits provided by AdNaira for promotional purposes will expire if not used by the relevant date in the promotion or during the time period specified in such promotional terms and conditions, and (j) AdNaira Credits not otherwise covered by (h) or (i) will expire if not used within 3 years of the date when such AdNaira Credits became available to Customer within the AdNaira Programme.
(a) These Terms are governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute (contractual or non-contractual) concerning these Terms or the Programmes. (b) Except as provided in Clause 10, nothing in these Terms will limit a party’s ability to apply to any court to seek equitable relief. (c) Subject to Clause 10(a)(ii), these Terms set out all terms agreed between the parties and supersedes all other agreements between the parties relating to its subject matter. In entering into these Terms neither party has relied on, and neither party will have any right or remedy based on, any statement, representation or warranty (whether made negligently or innocently), except those expressly set out in these Terms. (d) Customer may not make any public statement regarding the relationship contemplated by these Terms (except when required by law). (e) All notices of termination or breach must be in writing and addressed to the other party’s Legal Department (or if it is not known if the other party has a Legal Department then to the other party's primary contact or other address on file). The email address for notices being sent to AdNaira’s Legal Department is firstname.lastname@example.org. All other notices to Customer will be in writing and sent to an email address associated with Customer’s account. All other notices to AdNaira will be in writing and addressed to Customer’s primary contact at AdNaira or other method made available by AdNaira. Notice will be treated as given on receipt, as evidenced by written or electronic means. These notice requirements do not apply to legal service of process, which is instead governed by applicable law. (f) Except for modifications to these Terms by AdNaira under Clause 12, any amendment must be agreed to by both parties and must expressly state that it is amending these Terms. Neither party will be treated as having waived any rights by not exercising (or by delaying the exercise of) any rights under these Terms. If any term (or part of a term) of these Terms is invalid, illegal or unenforceable, the rest of these Terms will remain in full force and effect. (g) Neither party may assign any part of these Terms without the written consent of the other party save that (A) AdNaira may assign all or part of its rights and/or obligations under these Terms to an Affiliate if AdNaira has notified Customer of the assignment, and (B) Customer may assign all of its rights and obligations under these Terms to an entity that directly or indirectly controls, is controlled by, or is under common control with Customer but only where (I) the assignee agrees in writing to be bound by these Terms, (II) Customer remains liable for obligations under these Terms if the assignee defaults on them, and (III) Customer has notified AdNaira of the assignment. In addition, AdNaira may assign any debt which is owed to AdNaira by Customer to a third party without the consent of the Customer. Any other attempt to transfer or assign is void. (h) Except as expressly listed in Clause 11, there are no third-party beneficiaries to these Terms. (i) These Terms do not create any agency, partnership or joint venture among the parties. (j) Clauses 1 (last sentence only) and 8 to 13 will survive termination of these Terms. (k) Except for payment obligations, no party or its Affiliates are liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control. For information about how to contact AdNaira, please visit www.adnaira.ng/contact.html.
October 29, 2019